How long does it take to get my order?

Typically we work on a 5-7 business day lead time, from artwork approval and payment.

After placing and paying for your order, the design department reviews the quality of your artwork and prepares it for the printing machine. A copy of the setup artwork is sent to you for approval and once approved your order is sent to the print queue for production.

Some examples of issues that may delay your order are;

  • Late payments or incorrect reference numbers.
  • Artwork that is not print ready and requires additional time to correct.
  • Delays in communication. Please monitor your emails, WhatsApp, and phone calls and respond as quickly as you can.
  • Delays in shipping. The courier is quicker to deliver to major cities than remote areas.

Although we strive to complete your order as quickly as possible, some of these issues are very difficult to measure or predict and may extend the production time.

We recommend you read “What payment methods do you offer?”, “What artwork formats do you accept” and “What is print-ready artwork?”

How do I place my order?

Step 1; Login or create an account https://actionprint.co.za/my-account/

Step 2; Select the product you would like to order, customize the specs, upload your artwork and “Add to basket”. Repeat step 2 until you have added all the products you require

Step 3; Select “View basket” and select your preferred shipping method then “Proceed to checkout”

Step 4; Make your secure payment online and select “Place Order”

You will then receive an automated email with your order details as well as a reference number.

Step 5; You will receive an email with a link to your prepared-for-print artwork, follow the prompts and select “Approval” or reply with a message. Once we have received your approval, we will print your order.

The dispatch team will email you a relevant collection note, or tracking information.

Thank you for placing your order with Action Print

How do I register as a reseller?

After registering, send us an email with your details and website or a social media link. After verifying that you are a reseller, we will active your reseller profile.


What artwork formats do you accept?

We encourage you to send a PDF. For the best possible print results your artwork should match the requirements as specified in the “What is print-ready artwork?” section.

Our system does allow you to upload the following formats; .jpg, .bmp, .pdf, .png, .svg, .cdr, .ai, .gif, .docx, .doc, .ppt, .pptx

What is print-ready artwork?

Print-ready artwork means your design is print ready, as is, and we do not need to spend any additional time to get it ready for the printer.

Requirements for a good quality print;  

  • Images are 300dpi or more with no visible pixelation
  • The font is converted to curves or outlines
  • All colours and images are designed in CMYK
  • Black must be C0 M0 Y0 K100 and not composite
  • Your design size and ratio match the size of the product you ordered
  • You added a 3mm bleed to the edge
  • You have visible crop marks

Should your artwork not match any of these requirements we may request you to fix it, alternatively we may charge you a design time fee, to rectify it on your behalf.

Please download and make use of our product guides and templates, downloadable on each product page.

Benefits of sending print-ready artwork

  • You will get your order a lot quicker
  • You will not incur any additional fees

What is a design time fee?

A design-time fee provides you with the services of our in-house skilled graphic designers. They will assist in creating and/or editing a design that meets your vision.

When using our graphic design services, please send us as much information as possible, along with images and mock-ups you may have, to form a detailed design scope. This will enable our designers to meet your vision as efficiently and effectively as possible.

Design services are charged based on the amount of time utilized.

What is a print setup fee?

A print set-up fee enables our in-house design team to set up your artwork for printing onto the relevant product which you have ordered.

Should your artwork not meet our print-ready requirements, a print setup fee may be required.


How much is your delivery charge?

When placing your order, a shipping fee will be calculated at the checkout point.

Depending on your order total, you may even qualify for free delivery.

You may also collect at our offices, for free or send your own courier.

What delivery options do you offer?

We offer nationwide delivery and utilize a reliable company called, The Courier Guy.

Shipping may take 1-3 working days depending on your location eg. major cities do have more delivery vehicles and are quicker to reach than remote areas where a driver may only deliver once or twice a week

Our dispatch team will email you a tracking number once the parcel has been booked.

You may also collect from our offices


What payment methods do you offer?

We offer EFT and PayFast.

PayFast is a payment gateway allowing you to pay with credit cards, debit cards and instant EFT.

We recommend using PayFast as payments are immediately verified therefore we can start processing your order sooner.

EFT is a manual process and may take up to 24 hours to reflect on your order, depending on your bank.

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