Our refund and cancellation policy lasts 30 days. If 30 days have passed from the date of purchase, we can’t offer you a full refund or exchange.
How to cancel and order and request a refund
- Email your request stating your order number and reason for your request
- We will review your request and investigate your reason
- If you have approved any artwork with any mistakes, we are not obligated to refund you as you the opportunity to correct these mistakes before approving the design
- If you request a cancellation, we need to asses how far along in the process you order has progressed
- If you have received a product that matches your order but you did not intent to order, unfortunately we can not refund you. It is crucial that you correct any mistake on your order before we start producing the items.
- If any items was produced or complete, we will not refund the value of the item.
- We reserve the right to keep 10% of the order value to cover any time and admin spent on your order.
- You can provide us with banking details to which we will transfer the refund
- We will gladly exchange any product that does not match the product you have ordered